Frequently Asked Questions

Can any picture be restored or retouched?

No. If the damage to a picture is extremely severe, such as if a majority of facial or other details are missing or severely damaged, the ability to restore a face to the likeness of the individual is not possible unless another photograph of the person(s) that is not severely damaged is available. Facial features from the good photograph can then be used to recreate the facial features on the severely damaged photograph.

How long does a restoration take?

Most restorations or retouchings are completed within a few days to a week. If you have a tight deadline, we will do everything to meet your deadline short of sacrificing quality.

What if I do not own a photograph I send you for restoration or retouching?

You must possess the rights for all copyrighted photographs you submit to us. If you are not the owner of the photograph, you must have the approval of the copyright owner.

Can I Scan my Pictures?

Yes.  Here is some information to help you with scanning:

  • It is important to remember that the quality of the restoration of your photo is directly related to the quality of the scan
  • Clean the scanner glass
  • Do not adjust your scanner's settings (ex. brightness/contrast, gamma, intensity, etc.)
  • Scan your original photo between 300 and 400 DPI (preferred)
  • Save your scanned image in one of the following formats .JPG (or .JPEG), .TIF (or .TIFF),  Photoshop .PSD, or Adobe Acrobat .PDF
How do I send my Photographs?

Just click on this link

How do I make Payments?

Just click on this link

How long will the restored prints last?

There is no exact answer as to how long a photograph will last before it begins to show signs of aging or damage because it depends on the environment. Sun, humidity, water, etc. are all factors that can damage a photograph.

The photographic paper and inks we use are the highest quality from Canon. Canon rates the lifetime of the ChromaLife inks for up to 100 years when stored in an archival quality album. However, once your original and restored images are placed on a CD-ROM, you can reprint your pictures anytime in the future without any deterioration to the images on the CD-ROM.

How long do CD-ROMS last?

Since many scanned original and restored photographs are being stored on CD-ROM, an important question to ask is how long will CD-ROMs last. While there is no universal answer to this question, there area number of areas of consensus. These include:

  • Longevity is directly effected by Manufacturing quality, Condition of the disc before recording, Quality of the disc recording, Handling and maintenance, and Environmental conditions
  • Among the manufacturers that tested CD longevity, there is a consensus that, under recommended storage conditions, CD-R, DVD-R and DVD+R discs should have a life expectancy of 100 to 200 years or more
  • Other reports have claimed that CD-R expectancy was in the range of 10 to 50 years.
  • Few, if any, life expectancy reports for these discs have been published by independent laboratories
  • It is best to keep CD-ROMs in a dry, cool environment to promote longevity
  • Proper care and handling is also important to promote longevity

For more information on CD longevity you can visit the CD FAQ Web Site at (

Are my photographs shared with anyone else?

We will never share any personal information (e.g.,  name, address, telephone number, etc.) that you provide us with any other entity.

We guarantee the privacy of your photographs. Your photographs will never be shared, sent or otherwise provided to any other individual or entity, or used for advertising purposes unless you provide us with specific authorization in writing.

Can I download pictures from this Web Site?

All content on this web site are protected by a U.S. Copyright. The content, including but not limited to pictures may not be downloaded or used in any way without our written consent.